Frequently Asked Questions

Contents

• Where can I see all my product images?
• How can my market admins help me figure out a problem I am seeing in Connect?
• How do I add new products?

Where can I see all my product images?

Your product images can be viewed from the Settings page. Click the Person icon on the top of the Connect app and choose Settings. In your image library you will see images you have uploaded in the Connect folder, and images provided by your market(s) in a folder with the market name. In your Connect folder the "User" subfolder contains images you uploaded prior to Connect 1.70. Beginning with Connect 1.70 all images uploaded in Connect are saved in the "Producer" folder which all users of an individual producer can see. In your market's folder the "Global" subfolder contains all images your market has made available for all of its producers to use, and the "Producer" subfolder contains all the image your market as uploaded specifically for your products.

All of these images can also be seen when editing a product on the Sell page. Click the Select button in the image area to choose an existing image from one of your available folders. Click the Upload button to add a new photo.

How can my market admins help me figure out a problem I am seeing in Connect?

Any market admin can add themselves as a user of your producer and then log into Connect so they can see what you are seeing. The market admin in their LFM admin site should go to Admin>Site Setup>User Management and click the plus button to become a user of your producer profile. 

Once they've added themselves to your profile they just need to log into Connect at https://app.localfoodconnect.com/ using their own email address and then go to Settings>Manage Markets to make sure your producer profile is loading for them. Then they should be able to see whatever you are seeing and help you solve any problem you are having. NOTE: A market admin who has made themselves a user of your producer profile will only see the information you have in their market, not any information you have in any other market. They also won't be able to see or edit any of your Connect user info, only the info they can already see and edit in their own LFM market admin site.

How do I add new products?

First you should check whether your market admin may already have added the product for you. On the Sell page click the plus button and see if you have any "unimported products." If so, go ahead and import them.

If the product you want to add isn't there to import, try entering part of the product name in the search field to see if something similar is already set up in your market. Start with just part of one word in the product in case your market has the product you want with a slightly different name. For example if you want to add Pumpkin Bread, searching for "pump" will get any similar products to show up where "Pumpkin Bread" might not.

If the product you want to add doesn't show up you can click the "Create Product" button at the bottom of the page. Clicking the Create Product button takes you to the product details page where you can edit the details as described in Editing Existing Products. NOTE: Any products you create will need to be approved and categorized by a market admin before they will show up on the market storefront website, so you should let your admin know when you have created a product.